We want customers to understand how returns are handled before placing an order with irisusainclife. Please review the following requirements if an item arrives with a quality issue.
Return Eligibility
Customers must contact us within 30 calendar days of receiving their order to request a return.
Under this policy, a return request must relate to a product quality issue. To be eligible, the item should be unused and returned with its original packaging and included components.
Please contact us before sending anything back. We will review the issue and provide instructions for the return.
How to Request a Return
- Email info@irisusainclife.com within 30 calendar days of receiving your order.
- Include your order number, the name of the item, and a description of the quality issue.
- If appropriate, include photographs showing the problem.
- Wait for our response and return instructions before shipping the item.
Please do not send a return without contacting us first. This helps us identify the order and handle the request correctly.
Return Shipping and Fees
Approved returns for eligible quality issues are free of charge. irisusainclife does not charge a restocking fee for approved returns.
We will explain the applicable return shipping arrangements when we respond to your request.
Refund Processing
Once we receive the returned item, we will review it and process an approved refund within 1–2 business days.
Refunds are issued to the original payment method. After we process the refund, the payment provider or financial institution may require an additional 7–10 business days for the funds to appear in your account.
The time required for the funds to appear depends on the payment provider and your financial institution. If the refund has been processed but is not visible after that period, please contact your payment provider.
Items That Do Not Meet the Return Conditions
Items that have been used, items without their original packaging, or requests unrelated to a product quality issue may not qualify under this return policy. We will review each request against the stated conditions and applicable consumer protection laws.
Nothing in this policy limits any rights that customers may have under applicable law.
Order Cancellations
If you need to cancel an order, contact us as soon as possible at info@irisusainclife.com. We cannot guarantee cancellation after an order has entered processing or has been shipped.
Return Address
Please contact us before returning an item so we can confirm the return instructions.
The listed business address is:
irisusainclife
1019 Oak Hill Dr, Lexington, KY 40505, United States
Questions About Returns
Email: info@irisusainclife.com
Phone: +1 859-346-9602
Hours: Monday–Friday, 9:00 AM–6:00 PM Central Time.