At irisusainclife, customer service is part of the shopping experience. We provide assistance with order questions, product concerns, shipping updates, and eligible return or refund requests.
How to Reach Us
For the quickest way to submit a question, email us at info@irisusainclife.com. You may also contact us by telephone during our regular service hours.
Business name: irisusainclife
Email: info@irisusainclife.com
Phone: +1 859-346-9602
Business address: 1019 Oak Hill Dr, Lexington, KY 40505, United States
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM Central Time.
We are closed for regular customer service on weekends and public holidays.
What We Can Help With
Our customer service team can assist with:
- Questions about products listed on our website.
- Order status and shipping information.
- Address corrections before an order ships, where possible.
- Damaged items or reported product quality issues.
- Return eligibility and return instructions.
- Refund processing questions.
- Payment or checkout questions.
When Contacting Us About an Order
Please include your order number and the email address used at checkout. For a product concern, describe the issue clearly and attach photographs if they help explain the situation.
Please do not send complete payment card numbers, passwords, or other sensitive payment credentials by email.
Response and Resolution
We review customer inquiries during our stated business hours and respond as soon as reasonably possible. The time needed to resolve a request depends on the nature of the issue and whether additional order or shipping information is required.
For returns and refunds, we follow the procedures described in our Returns and Refund Policy. For delivery estimates and tracking, please refer to our Shipping Policy.
We aim to communicate clearly and provide practical next steps rather than make promises that depend on circumstances outside our control.
Thank you for choosing irisusainclife.