At irisusainclife, we aim to make order delivery straightforward. This policy explains where we ship, how orders are prepared, and what to expect after checkout.
Where We Ship
We currently ship to addresses within the continental United States. We do not offer international shipping under this policy.
Order Processing
Orders are generally processed within 1–2 business days. Business days are Monday through Friday, excluding public holidays.
Processing time covers order review, preparation, and shipment arrangements. It is separate from the time a package spends in transit.
Shipping Time and Cost
- Shipping cost: Free shipping on eligible orders within our stated delivery area.
- Estimated transit time: 3–5 business days after an order has been processed and shipped.
- Estimated overall timeframe: Approximately 4–7 business days, excluding holidays or unexpected delays.
Delivery estimates are provided for planning purposes and are not guaranteed arrival dates. Weather conditions, carrier operations, address issues, and other circumstances outside our control may affect delivery.
Shipping Carriers and Tracking
We select a shipping carrier based on the destination and available delivery services. The carrier may vary between orders.
When tracking information is available, it will be provided through the order notification or shipping confirmation. Tracking updates may take some time to appear after a package enters the carrier’s network.
Please Check Your Shipping Address
Customers should review their shipping details before completing checkout. An incorrect or incomplete address may delay delivery or prevent successful delivery.
If you notice an address error, contact us as soon as possible at info@irisusainclife.com. We cannot guarantee that an address can be changed after an order has entered processing or been shipped.
Delayed, Missing, or Damaged Packages
If your package has not arrived within the estimated timeframe, please contact us with your order details. We will review the available tracking information and explain the next steps.
If an item arrives damaged, please contact us and provide a description of the problem. Photographs of the item and packaging may help us assess the issue.
Contact Information
irisusainclife
1019 Oak Hill Dr, Lexington, KY 40505, United States
Email: info@irisusainclife.com
Phone: +1 859-346-9602
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM Central Time.