This Privacy Policy explains how irisusainclife collects, uses, and protects personal information when you visit irisusainclife.com, place an order, or contact our customer service team.

We use personal information only for purposes connected with operating the store, fulfilling orders, providing support, and meeting applicable legal obligations.

1. Information We Collect

Depending on how you use our website, the information we collect may include:

  • Contact information: Your name, email address, telephone number, billing address, and shipping address.
  • Order information: Products purchased, order details, transaction status, and information needed to manage returns or refunds.
  • Payment information: Payment method and transaction-related information. Payments are handled through the payment services available at checkout. We do not ask customers to send full payment card details by email.
  • Communications: Information you provide when contacting customer service or submitting a contact form.
  • Technical information: Information such as IP address, browser type, device details, and website usage data, where collected through website technologies.

We do not intentionally request personal information that is unnecessary to complete a purchase or respond to a customer inquiry.

2. How We Use Information

We may use personal information to:

  • Process and fulfill orders.
  • Arrange shipping and provide order updates.
  • Process eligible returns and refunds.
  • Respond to questions and resolve reported problems.
  • Maintain website security and prevent fraudulent transactions.
  • Understand website performance and improve the shopping experience.
  • Maintain business records and comply with applicable legal requirements.

We do not describe a service as available unless it is actually used on our website.

3. Cookies and Similar Technologies

Our website or its service providers may use cookies and similar technologies to support website functionality, maintain shopping sessions, remember preferences, understand site performance, or provide other features.

You can manage cookies through your browser settings. Disabling certain cookies may affect shopping cart functionality or other website features.

Where required by applicable law, we will provide appropriate notices and choices for non-essential cookies or similar technologies.

4. When Information May Be Shared

We may share relevant information with service providers when necessary to operate the store. These providers may include payment processors, shipping and delivery services, website hosting providers, security services, and customer support tools.

We may also disclose information when required by law, to respond to valid legal requests, to protect our rights, or to address fraud and security concerns.

We do not sell personal information in exchange for money. Where applicable privacy laws define certain advertising-related disclosures or data sharing as a sale or sharing of personal information, we will honor the rights and choices those laws provide.

5. Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, maintain appropriate business records, resolve disputes, and meet legal obligations.

We use reasonable administrative, technical, and organizational measures intended to protect personal information. No method of online transmission or electronic storage can be guaranteed to be completely secure.

6. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of eligible personal information.
  • Obtain a copy of certain information in a portable format.
  • Opt out of certain sales, sharing, or targeted advertising activities where applicable.
  • Appeal a qualifying decision regarding a privacy request, where the law provides that right.
  • Avoid unlawful discrimination for exercising applicable privacy rights.

Residents covered by the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), may have additional rights under California law. Rights under the General Data Protection Regulation (GDPR) may apply to individuals whose information is processed within its scope.

To submit a privacy request, email info@irisusainclife.com with the subject line “Privacy Request.” We may need to verify your identity before responding. We will handle requests according to applicable legal requirements and permitted exceptions.

Where required by law, you may also have the right to withdraw consent or lodge a complaint with the relevant supervisory authority.

7. International Data Processing

Our stated shipping area is the continental United States. However, some website or payment service providers may process information in other locations. Where applicable law requires safeguards for international transfers, those safeguards will be used as required.

8. Children’s Privacy

Our website is intended for people who can legally make purchases under applicable law. We do not knowingly collect personal information from children in violation of applicable privacy requirements. If you believe a child has provided personal information improperly, contact us so we can review the matter.

9. Third-Party Websites and Services

Our website may link to third-party services. Their privacy practices are governed by their own policies. We encourage customers to review those policies before providing information directly to a third party.

10. Changes to This Policy

We may revise this policy when our practices or legal requirements change. The latest revision date will appear at the top of this page.

11. Contact Us About Privacy

irisusainclife
1019 Oak Hill Dr, Lexington, KY 40505, United States
Email: info@irisusainclife.com
Phone: +1 859-346-9602

Customer service hours: Monday–Friday, 9:00 AM–6:00 PM Central Time.